Covide-19 Shipping/Dispatch dates
(Update as of 27/05/2020)
I hope everyone is keeping healthy. First of all, thank you to everyone for their patience during my reduced shipping days each week, everyone has been incredible understanding and kind with their orders. A quick update to say I will continue to ship twice per week (detailed below), my local post office is still working on reduced opening hours and under a great deal of pressure with large queues every day. So I want to do my bit to help reduce that pressure and keep my shipping to twice per week rather than daily.
Lower value orders (orders under £40) - These will continued to be shipped using Royal Mail, and I will now only be making a visit to the Post Office twice a week going forward. So any orders placed (providing they are stocked items of course) will be dispatched either on Monday morning, or Thursday morning using the relevant postal service option you have chosen at the checkout.
For the most part, shipments have been on time which is superb, but there is the odd delay depending on the area in the country (and specifically international shipments are taking a lot longer so please bare this in mind). I would perhaps recommend opting for the tracked services for the moment.
Higher value orders (orders over £40) - I will be shipping with either Royal mail or UPS depending on order value, order size or the service you have chosen. I am going to be paying for a courier driver collection at my address, which vastly reduces social contact and the drivers have safe procedures in place for a quick handover of the parcels. As I have to pay for this service, it will only take place on Monday morning & Thursday morning to coincide with the post office trips too.
Visiting the Home of Tone - I have had some messages asking about when visits may be possible in light of the recent update regarding shops being able to re-open in June providing guidelines are followed. I'm not a retail shop, and my private office space isn't really large enough to operate safe social distancing rules. So for now, I will continue to be closed for customer viewings, but I may be able to accommodate for order collections if you are local and would rather collect your order. I can have the order pre-prepared & take payment prior via paypal or contactless card at the time of collection. I hope this helps, and will of course update as things progress.
Of course, if you have any questions about this please do send me a message at email@example.com or via the contact form on the website and I'll do my best to help and accommodate for your needs. But for now, I hope my customers understand this decision to cut my shipping dates down to two days a week is for safety reasons and to be very respectful of the circumstances. Thank you very much for your understanding & continued support,
Curated by James P Gascoigne, the 'Home of Tone' is a humble collection of guitars, parts & accessories that have been individually selected to be represented here for their quality, design and the brand in question's shared passion for the guitar.
I certainly don't consider the Home of Tone as re-writing the book on guitar store approach, but instead see this venture as writing my own book about what I love about the guitar; the instrument that has provided inspiration in numerous facets of my life from an early age.
All I hope, is that you find the Home of Tone a place share your passion for guitars with me. The stores name is a bit of fun ultimately, but the intention is from the heart and since the humble beginnings in 2015 it seems there are so many of you that can relate to the approach. For that, the least I can say is Thank You.
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