(Update as of 13/07/2020)
I hope everyone is keeping healthy. First of all, thank you to everyone for their patience during my reduced shipping days throughout the Covid-19 situation each week, everyone has been incredibly understanding and kind with their orders.
A quick update to say that my local post office is now able to take my 'drop & go' parcels from me outside of the normal post office hours similar to what they did for me before the lockdown. This is great news for me, and greatly reduces my time spent queuing to ship the orders, it also means I have more scope to begin increasing the amount of dispatch days again.
I am now going to be shipping orders 3 times a week, Monday morning, Wednesday morning and Friday morning.
Delivery times and International Orders
For the most part, shipments have been on time which is superb, but there has been the odd delay depending on the area in the country. If you have an order which you require on time or for a specific day, I would recommend either getting in touch to ensure I can help achieve that for you as well as opting for a tracked or courier postage option at the checkout.
International postal shipments in particular have been taken much longer but have been getting delivered eventually. As this has been occurring, please than usual bear this in mind before ordering and I would definitely recommend opting for the tracked Postage or ideally, courier services for the moment.
Visiting the Home of Tone - I have had some messages asking about when visits may be possible in light of the recent update regarding shops being able to re-open providing guidelines are followed. I'm sadly not a high-street retail shop, and my private office space would fall under the household restrictions currently in place. So for now, I will continue to be closed for customer viewings, but I may be able to accommodate for order collections if you are local and would rather collect your order. I can have the order pre-prepared & take payment prior via paypal or contactless card at the time of collection. I hope this helps, and will of course update as things progress.
Of course, if you have any questions about this please do send me a message at email@example.com or via the contact form on the website and I'll do my best to help and accommodate for your needs. But for now, I hope my customers understand this decision to cut my shipping dates down to three days a week is for safety reasons and to be very respectful of the circumstances. Thank you very much for your understanding & continued support,
How much will my postage cost?
When planning a purchase, it's always helpful to know the total cart cost so to help make finding that info as easy as possible, I've added a quick shipping calculator at the shopping cart stage. This saves you having to enter all of your address details through the checkout stage, and you can simply select your destination country and postal/ZIP code, and you'll be presented with the range of shipping options available for the value and weight of the goods in your cart. If you have any specific shipping requirements though, please feel free to drop me an e-mail and we can see what can be done! firstname.lastname@example.org
Which shipping services do you offer?
It's really important to me to support fellow local business where I can, and my local post office, 5 minutes walk from my office in Wollaston, doesn't get more local than that. The good people there are at the very top of that list of businesses I will always try to support. Everyday they work hard at ensuring my parcels are processed quickly, efficiently and of course correctly making sure the first step of getting the parcel to you is done right. It's my responsibility to ensure the parcel reaches your doorstep, and I personally trust my post office to do that on my behalf, along with the other choice selection of couriers. All orders are shipped with the correct level of liability cover.
For lower value orders & low weight (Sub 2kg) items, we offer Royal Mail postage options. The services we offer are 1st Class standard, 1st Class Signed for & Special Delivery depending on the value and total weight/size of the goods in your cart.
Please not that Items/orders over 2kg total shipping weight cannot be shipped with Royal Mail due to their restrictions. On these occasions we will ship via courier.
I have recently switched to solely using UPS courier. Although their delivery is a little bit more 'old fashioned' so to speak than the likes of DPD who offer hour delivery windows, unfortunately I have encountered so many issues with delays and lost parcels due to the unreliability of DPD Drop off points, that I have decided to solely offer UPS courier options now. I have been using UPS for a few years now and had no issues so far with the Drop off points, which I rely upon until I can justify a daily collection from them. But needless to say, if you place an order or are planning to place an order and have a courier preference, please do get in touch and I can see about doing that for you on an order to order basis, no problem at all!
Courier services in our modern age offer some of the most convenient ways to receive your parcels and online orders. Delivery notifications allowing you to plan your delivery to suit you has made this ideal. We're out at work etc and not always in to receive parcels, that's understandable. So you can choose to have your parcel delivered to one of your local parcel pickup-points, very often most people have one of these located walking distances from your house. Unsure? Check out UPS's website and see if there is a local pickup point to you. You can change delivery dates to one that is more convenient, provide authorisation to leave your parcel in a designated 'safe place' upon delivery, or perhaps to leave with an authorised neighbor. Courier deliveries offer the most convenient delivery method, and I highly recommend selecting this at the checkout. Insurance levels are higher too which is nice should the worst happen.
Internationally, we post smaller (sub 2kg), lower value orders with Royal Mail International Standard, International Tracked & Signed and International Tracked & Signed Plus services depending on value of your order. Heavier items and items over certain values are shipped via UPS depending where you are in this here world! Over time I have come to trust UPS with my orders due to their level of tracking, user friendly delivery and level of liability insurance.
You can also create a shipping quote with items in your cart if you'd like to estimate a total price before going any further. If you wish to query any shipping prices, or would prefer to have a shipping quote done specifically for your unique order, please do get in touch and I'll do that for you where possible.
Shipping rates are calculated by value of goods in your cart (determining the level of insurance cover required) total weight or volumetric shipping weight, whichever is greater, and overall size of the goods.
Local to me? Well I also offer the chance to collect your order from me here at the Home of Tone at a convenient time. Please keep in mind that I work part time, but I will contact you asap after your order is placed, to organise a convenient time for you to collect your item/s. Look forward to meeting!