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(Update as of 13/07/2020)
I hope everyone is keeping healthy. First of all, thank you to everyone for their patience during my reduced shipping days throughout the Covid-19 situation each week, everyone has been incredibly understanding and kind with their orders.
A quick update to say that my local post office is now able to take my 'drop & go' parcels from me outside of the normal post office hours similar to what they did for me before the lockdown. This is great news for me, and greatly reduces my time spent queuing to ship the orders, it also means I have more scope to begin increasing the amount of dispatch days again.
I am now going to be shipping orders 3 times a week, Monday morning, Wednesday morning and Friday morning.
Delivery times and International Orders
For the most part, shipments have been on time which is superb, but there has been the odd delay depending on the area in the country. If you have an order which you require on time or for a specific day, I would recommend either getting in touch to ensure I can help achieve that for you as well as opting for a tracked or courier postage option at the checkout.
International postal shipments in particular have been taken much longer but have been getting delivered eventually. As this has been occurring, please than usual bear this in mind before ordering and I would definitely recommend opting for the tracked Postage or ideally, courier services for the moment.
Visiting the Home of Tone - I have had some messages asking about when visits may be possible in light of the recent update regarding shops being able to re-open providing guidelines are followed. I'm sadly not a high-street retail shop, and my private office space would fall under the household restrictions currently in place. So for now, I will continue to be closed for customer viewings, but I may be able to accommodate for order collections if you are local and would rather collect your order. I can have the order pre-prepared & take payment prior via paypal or contactless card at the time of collection. I hope this helps, and will of course update as things progress.
Of course, if you have any questions about this please do send me a message at email@example.com or via the contact form on the website and I'll do my best to help and accommodate for your needs. But for now, I hope my customers understand this decision to cut my shipping dates down to three days a week is for safety reasons and to be very respectful of the circumstances. Thank you very much for your understanding & continued support,
James' Home of Tone -
Curated by James P Gascoigne, the 'Home of Tone' is a humble collection of guitars, parts & accessories that have been individually selected to be represented here for their quality, design and the brand in question's shared passion for the guitar.
I certainly don't consider the Home of Tone as re-writing the book on guitar store approach, but instead see this venture as writing my own book about what I love about the guitar; the instrument that has provided inspiration in numerous facets of my life from an early age.
All I hope, is that you find the Home of Tone a place share your passion for guitars with me. The stores name is a bit of fun ultimately, but the intention is from the heart and since the humble beginnings in 2015 it seems there are so many of you that can relate to the approach.
Although I don't have a walk in, high street shop for you to visit, I am 110% driven on making sure you have an enjoyable visit to my webstore and try to be as informative about each of the products as I can be.
We do however also have a small office/showroom which we are more than happy to offer viewings of guitars or other items by appointment only. So if there is something you're particularly interested in trying out drop us a message via the contact box on this page, we'd love to hang out!
I also want to share that I have now set up a monthly donation on behalf of James' Home of Tone and my supportive customers, to the Stephen Lawrence Charitable Trust. They offer support, guidance and opportunities to young people from disadvantaged backgrounds to create a fairer society in which everyone can succeed. "A lot has changed since Stephen Lawrence’s murder in a racist attack in 1993, but some things have stayed the same. Too many young people still struggle to succeed because they are disadvantaged by factors beyond their control, such as where they are born, the school they go to, or any discrimination they may face.". I hope that in coming months & years, I can also run fundraising events in further support of this great charity. Thank you for supporting me, James' Home of Tone, and helping making the monthly donation possible.
Please get in touch!