Track your HoT order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number (if you selected tracked shipping) and a direct link to track your parcel.

How to track your order

  1. Check your email — Look for a shipping confirmation from Home of Tone. This email contains your tracking link and tracking number, if you selected tracked shipping. If you selected un-tracked shipping then there won't be any tracking details, but rest assured the package will be dispatched if you have received a dispatch notification
  2. Click the tracking link — Follow the link in your email to view live updates from the postal service. Please note that some Royal Mail services don't feature step-by-step tracking updates, so on most ocassions it will only display the collection scan, and major depot scans prior to your 'out for delivery' notification.
  3. Use your tracking number — You can also visit the postal services website directly and enter your tracking number manually.

Where to find your order number

Your order number (e.g. #HOT1234) is included in your original order confirmation email. You can also find it by logging into your account and viewing your order history.

Delivery times

I only dispatch four days a week. I continually process orders, but I dispatch in stock items on Monday, Tuesday Wednesday & Friday, with Royal Mail. This applies to in stock items only, please see below for special order (including made to order) items. If an item happens to not be in stock that said it was at the time of checkout, I will get in touch ASAP.
For a Monday, Tuesday, Wednesday & Friday, to be able to dispatch those in stock items on that specific day, I have an order cut off time of 14:00GMT. For Thursday, Saturday and Sunday, there is no order cut-off time as NO orders will be shipped/dispatched on these dates. Any orders placed on these three non-dispatch days, will be processed and/or dispatched on the closest dispatch date.
For special order items, such as Seymour Duncan Custom Shop, or McNelly Pickups for example, I will update you personally with estimate wait times. These wait times can vary depending on the item.
For made to order items, such as my Pre-Wired harness kits, your kit will be made according to the wait time declared on the product description. Current turnaround time is 5-7 working days. Once your kit is made, it will be dispatched via your chosen shipping method at the time of checkout.

Need help?

If your tracking link isn't working, or you have any questions, please contact me and I'll be happy to assist.