The 'House Band' Rewards program
Welcome to the Home of Tone's new customer loyalty rewards program, lovingly nicknamed the 'House Band'!
Place an order, earn points, get rewards such as discounts on your future orders!
FAQ
Here's some FAQ's, but if you have any specific questions don't hesitate to get in touch.
General
What is the 'House Band'?
The Home of Tone 'House Band' is a free-to-join rewards programme. Accumulate points as you shop here, and use them to unlock rewards.
How can I earn and redeem points?
You can earn points by signing up to the rewards program, by placing an order and by referring friends too(referrals coming very soon, some final refinements to be made). On the Home of Tone website, you should see a small widget in the bottom right hand corner titled 'House band rewards', this is your rewards hub. Here the widget and Loyalty Page display your earning and redemption rules.
Will my points expire?
There is no expiration date on redeeming your earned points, however, Home of Tone LTD reserves the right to modify, or discontinue the loyalty program, earning rules, redemption values, or rewards at any time.
Joining the loyalty program.
When you sign up, via the widget hosted by BON, they automatically links your loyalty account when you create or log into your Home of Tone store account, so there's no separate loyalty registration process.
I had a customer account with Home of Tone before the 'House Band' launched. Do I need to create a new account to join the House Band?
You may use the same account details to sign in to the House Band – members who have created an account with the Home of Tone before the launch of the House Band are automatically part of the community!
Email notifications.
You may receive loyalty-related emails (points earned, rewards, etc.). If you prefer not to receive any of these emails, please let me know.
Referral program
You can earn points by referring a friend, For example: Customer A refers Customer B. Customer B receives their reward after signing up, while Customer A receives their reward once Customer B completes their first order.
Refunds.
If an order is refunded, the corresponding points earned from that purchase will be deducted. Likewise, if a redeemed discount was used on that order, the corresponding redeemed points will be credited back to the your balance.
Program changes.
Home of Tone LTD reserves the right to modify, or discontinue the loyalty program, earning rules, redemption values, or rewards at any time.
Your information.
BON only syncs your information already stored in your Shopify account. If you provide BON with additional information through activities such asComplete Profile, it's only basic information used to operate the loyalty program. BON does not share this data with third parties.
I accidentally redeemed a reward, can I reverse this redemption?
We're sorry about that. Unfortunately, we're unable to reverse this process and recommend utilising the reward during its validity period.
How do I delete my Club TPB membership?
We're sorry to see you go and you're always welcome to join the House Band again! Please submit a request to delete your account at james@homeoftone.co.uk and I will respond within 5 business days.
