CUSTOMER NOTICE - I am closed between Friday 1st March and Monday 4th March due to exhibiting at The Guitar Show 2024. No online orders will be processed/handled until my return to 'normality!' on Tuesday 5th March. Thank you very much for your kind interest, support and patience through this busy show weekend.
Hi all! Just wanted to share a quick update for my international customers, that I have taken the decision to remove all Royal Mail International Standard service options from the shop/checkout. Please rest assured this is not a profit or money grabbing exercise, this is because unfortunately I have been at the receiving end of more and more lost parcels which is costing me way too much in refunds, time spent processing claims (which I never get the correct amount back for and end up at a loss) and most importantly of all, leads to disappointed customers because they haven't received their goods. 
So as a result of all of the problems and the trust I have lost in the service as a result, I am only offering tracked shipping options internationally. I understand this may be frustrating to some customers as you'd prefer much cheaper postage options, but I'm sure you would agree that physically receiving the order is the priority ultimately. I want the goods to arrive on time to you, and unfortunately standard, non tracked services simply aren't reliable at the moment. If things improve, then I will bring it back but for now, it will only be tracked services for my international customers.

Many thanks!
James
23 October, 2021 by James P Gascoigne

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