What does the post Brexit trade deal mean to customers & orders placed from outside of the UK

I thought it would be useful to put an article together explaining things regarding the post-Brexit trade deal and what effect it will have on any customers from Europe looking to place an order. Many of my customers are based across Europe and have built up a great relationship with many of you over the years, so do hope this info will help make things clearer in terms of costs. Truthfully, the the big mixture of info out there can be a bit confusing. I've spent some time double checking everything to make sure this will be correct and will hopefully help any of you from the EU looking to place an order know what to expect in regards to the costs involved now.

What has changed?
On Christmas Eve, the UK & EU reached an agreement on post-brexit trade, but to be honest it's not really business as usual I'm afraid and there will be some differences on exports for me now. It has essentially become the same as when I export goods to the rest of the world, where I have to declare each item within the parcel and order and provide commercial invoice documents to confirm those too. Downside of this extra processing time is that a lot of couriers and postal services have slightly increased their shipping prices to cover the hands on time having to process more shipments through customs. Don't worry though, I haven't added any costs from my end to do this, so there's no additional handling charges etc from me and don't intend to do so. Any additional time spent preparing international labels and customs documents for clearance will be done in my own time. But I have had to update my shipping rates to correspond to any changes made by the different shipping companies used as per their new tariffs. To be fair though, any changes are pretty minimal across the board to be honest.

The biggest change will be the introduction of import duties and taxes depending on where you are based. I have found out that products with an origin of either within the UK or EU, so products physically produced here will be free of any import duties, but you will still pay the couriers handling fee and the countries VAT rate. But as you can imagine, an awful lot of products aren't made in the UK or EU, so those will still carry an import duty charge too. 
So please do be aware your order will incur additional importing costs by your countries customs clearance which will be payable to them.
I would also recommend applying for an EORI number. These are essentially unique numbers or codes we have that can help with customs clearances. I applied for one when I started the Home of Tone and have had to use it for international imports ever since. Parcels can get delayed should customs request your number from you, so it is worth applying for one now should you not already have one, and it will certainly help in any clearances. If you do have one, feel free to let me know what it is when you place your order and I can include it in the customs documents to help further.

I'll be doing my absolute best to ensure orders have the correct information on the commercial invoices to ensure a trouble free clearance procedure through customs. I am doing my best to keep on top of the rules in place and making sure I know which information needs to be provided to both clear the items through customs which as a result mean you're charged the correct import duties by your countries customs.

I am sorry to see that there are additional costs for you all, I've been very humbled by the support from customers across the EU and I do hope to still see some of you shopping here from time to time. 

Many thanks,


07 January, 2021 by James P Gascoigne

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